Hails Jean Company Tee
Returns & Exchanges
Hails Return & Exchange Policy
We want you to love your Hails pieces. If something isn’t quite right, we’re here to help.
Exchanges
We offer free exchanges on all denim to ensure you find your perfect fit.
Simply start your exchange within 14 days of receiving your order, and we’ll cover the shipping both ways.
Returns
If you’d like to return an item instead, you may do so within 14 days of delivery for a refund to your original payment method.
Returned items must be:
- Unworn, unwashed, and in original condition
- With all original tags attached
- Shipped back in original or comparable packaging
Free returns on orders placed totaling over $100 usd. Otherwise a small return shipping fee ($7) will be deducted from your refund to cover handling and processing.
Final Sale Items
All sale items are final sale. These items cannot be returned or exchanged.
How to Start a Return or Exchange
- Visit our [Returns Portal]
- Enter your order number and email
- Select “Exchange” or “Return,” print your prepaid label, and send your item back
Once we receive your return, please allow 5–7 business days for processing.
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